When I think of customer surveys, I think of those unfortunate 7-number codes at the bottom of receipts at stores like Target and P.F. Chang’s — the ‘fill this out and you could win $1,000!’ type afterthoughts your waitress may or may not mention as you hightail it out the door.
Surveys are kinda lame when they’re presented as an afterthought, but they’re an incredibly value business tool when put to good use.
As a small business owner, you get to make your customer surveys fun and easy. You get to personalize the questions you’re asking, AND you get to do it using a free tool. Watch this video to get the quick ‘n dirty scoop on creating customer service surveys that keep every single client of yours happy as a clam.
I’ll make a survey form in real time and give you loads of options for questions you might like to ask your lovely clients.
Might be a silly question, but how do you send the survey out? As an attachment in an email? Put it on your blog or website?
Just as a link in an e-mail. : )
Just as a link via e-mail.
another great tip! Thanks so much
Happy to help!
Ahhh, thanks for simplifying that for us, Kristen! I’ve had it in mind to do, but was complicating it in my mind. Going to put this together today!
Awesome!
Awesome! I was wondering how you did it!
This is awesome sounds simple! Thank you!
Awesome and simple survey! Thanks for sharing!
Thanks for posting, Kirsten. I’ve seen how these can be done on MailChimp, but it is nice to know there are other ways of doing them. Your way seems quite easy and straightforward.
Thank you for sharing this, I didn't even think of Google Docs! You really helped me out. Thanks again!
Thanks for this!!
I had no idea you could use google docs for this. Thanks so much for sharing.
Thank you so much, what a brilliant idea!