Comments on: HELP ME, HELP YOU. http://www.brandcampblog.com/help-me-help-you/ Left-brained knowledge for right-brained people Sat, 11 Feb 2012 18:48:05 +0000 hourly 1 By: erika http://www.brandcampblog.com/help-me-help-you/#comment-59 erika Tue, 18 Aug 2009 16:02:19 +0000 http://brandcampblog.com/?p=131#comment-59 I spent many years as a makeup artist and I feel that stylist's pain! I think proper nomenclature is definitely a problem at the root of it. People would say they want red, when really they wanted more of a brown color. They'd say "smokey eye" and then be horrified that it was dark. I think they hear terms thrown around and don't research them before hand. Now I work in wireless part time, and people will say "phone book" when they mean their call log, or email when they mean text message. They'll call the battery a sim card, or say they've got a family plan when really just 1 person in the family is on the plan. Sometimes they even come in and say it like they know exactly what the problem is, and then get mad when you do what the ask because it's not really what they meant! People seem to get frustrated when you ask too many questions as well. It's so hard! I remember asking a lady a few questions to determine exactly what kind of lip product she would like, and she turned and pointedly said "I would like an EXPERT who knows what they're doing and will stop asking me questions." Sometimes you just can't win! I spent many years as a makeup artist and I feel that stylist’s pain! I think proper nomenclature is definitely a problem at the root of it.
People would say they want red, when really they wanted more of a brown color. They’d say “smokey eye” and then be horrified that it was dark. I think they hear terms thrown around and don’t research them before hand.

Now I work in wireless part time, and people will say “phone book” when they mean their call log, or email when they mean text message. They’ll call the battery a sim card, or say they’ve got a family plan when really just 1 person in the family is on the plan.

Sometimes they even come in and say it like they know exactly what the problem is, and then get mad when you do what the ask because it’s not really what they meant! People seem to get frustrated when you ask too many questions as well. It’s so hard! I remember asking a lady a few questions to determine exactly what kind of lip product she would like, and she turned and pointedly said “I would like an EXPERT who knows what they’re doing and will stop asking me questions.”

Sometimes you just can’t win!

]]> By: caroline http://www.brandcampblog.com/help-me-help-you/#comment-58 caroline Tue, 18 Aug 2009 14:11:31 +0000 http://brandcampblog.com/?p=131#comment-58 I used to do tech support for Apple, over the phone. One time, I had a lady call in and say that her computer was "acting squirrelly." Wh... what am I supposed to do with that?! It took close to 10 minutes for me to just figure out what, exactly, her problem was (and only 5 minutes to fix it). I used to do tech support for Apple, over the phone. One time, I had a lady call in and say that her computer was “acting squirrelly.” Wh… what am I supposed to do with that?! It took close to 10 minutes for me to just figure out what, exactly, her problem was (and only 5 minutes to fix it).

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