Tag Archives: customer service
THE POWER OF DECENCY
I bought a car yesterday. It was an emergency purchase required by my old car dying a painful death. So, I wanted to buy a USED (anyone who’s been in 7 car accidents before the age of 30 does not buy new) car. Specifically, an automatic Volkswagen Beetle with a moonroof with under 80,000 miles [...]
BUSINESS PROCESSES.
Never, ever, under any circumstances…take a bus with that bus company that starts with a G and is a breed of dog. The strikes incurred by the company are outlined below. (Skip to the big headings if you want to avoid my angry rant.) #1.) Attempt to buy tickets online and print at home: FAIL. [...]
HELP ME, HELP YOU.
I’ve received some really vague requests for help through the TRAs lately, and they got me thinking: frustration in customer service can come from not getting your way. But more often than not, frustration in customer service comes from not clearly defining what it is you want in the first place. If you send the [...]
